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TechChoice provides the most comprehensive support coverage - it offers desktop
management, network management and security management services which are built
specifically for small businesses.
An overview of core areas and issues supported is shown below - please contact
us directly with any questions about support on
specific applications and issues.
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Operating Systems
. Microsoft Windows 95 through Vista
. Adobe Acrobat
. McAfee Virus Scan
. Microsoft Access, Excel, FrontPage, MapPoint,
Outlook, PowerPoint, Publisher, Visio, Word and Works
. Symantec Norton Antivirus and PC Anywhere
. WinZip Computing WinZip
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OS Installation |
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OS upgrade
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MS Office Installation |
| Configuring and Troubleshooting OE, Outlook,
Windows Mail, Lotus Notes, MAC Mail. |
| Virus, Spyware and Malware Protection and
Removal, System repair, System optimization, File and Print Sharing, Assistance
in Configuring and Troubleshooting attached devices. |
. 3Com
. Belkin
. Broadcom (chipset maker)
. CNet Technology
. D-Link
. Intel
. Linksys
. NETGEAR
. Realtek (chipset maker)
. SMC Networks
. Via Technologies (chipset maker)
. Zoom Technologies
. Aztech
. Ruckus
. Airlink
. Efficient
. Hawkings
. Motorola
. Buffalo
. Microsoft
. MAC |
Basic Router
Configuration and Troubleshooting |
| Access Points
Configuration and Troubleshooting |
| Wired and Wireless
Adapter installation and Troubleshooting |
| Wired and Wireless
Connectivity Issues |
| Initial Wireless
Configuration |
| Securing Wireless
Network |
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. 3Com
. Acer
. Brother
. Blackberry
. Cisco Systems
. Dell
. Epson
. Gateway
. Hewlett Packard
. Iomega
. LexMark
. Proxim
. SonicWALL
. Sony Electronics
. Toshiba
. Watchguard Technologies
. Xerox
. Zebra Technologies
. Palm |
Configuring and Troubleshooting Specialty Products(NAS, Media
Extenders, USB devices, Etc.,) |
| Troubleshooting Management, Monitoring, and Diagnostics of
All Networking Devices |
| Trouble shooting issues related to subnetted networks |
| Configuring and Troubleshooting Routing related Issues
(Static, RIP V1,2) |
| Configuring and Troubleshooting Switch Related Issues |
| Firewall related Issues |
| Access Control Configuration and Troubleshooting |
| File and Printer Sharing |
| Router firmware upgrades |
| Internet connectivity Issues |
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| Exchange Server |
Installing Exchange server 2007 sp1 |
| Diagnose and help remediate inbound and outbound e-mail
failures |
| Manage database mounting failures & recovery storage
groups
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| Identify the cause of Outlook or Exchange performance problems and offer advice on remediation |
| Enabling Routing and Optimized Bandwidth for mail servers |
| Configuring & Maintaining Unified Messaging services
(Voice Messaging System, Fax Messaging System, Play on Phone) |
| Configuring & Maintaining Calendaring services (Calendar
Attendant, Scheduling Assistant) |
| Configuring & Maintaining Mobile Messaging services
(Direct Push, LinkAccess) |
Configuring & Maintaining Hosted
Filtering Integration |
| Configuring & Maintaining Anti-Spam & Anti-Virus
features of Exchange Server |
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Windows Server
2008
. ADS
. DHCP
. DNS
. WINS
. DFS
. FILE SERVER
. PRINT SERVER
. RADIUS SERVER |
Installing / Migration / upgrading
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| Configuring Routing and Remote Access Service (RRAS) |
| Facilitating dial-up and VPN connections |
| Support for RADIUS authentication |
| Configuring Network Address Translation table |
Configuring unicast and multicast
routing schemes |
| Configuring DNS server |
| IPsec support and TCP/IP filtering
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| Smart card support
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| Support for distributed file systems (DFS)
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| Hierarchical Storage Management support including remote
storage |
| Creating & troubleshooting Fault tolerant volumes, namely
Mirrored and RAID-5
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| Creating and Managing User Accounts
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| Managing Group Policies and Computer Accounts (Part of ADS) |
| Any user logon issues |
| Public Key Infrastructure (PKI) and Enterprise Certificate
Authority support
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| Terminal Services and support for the Remote Desktop Protocol
(RDP)
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Configuring Internet Information Services
(IIS) 5.0
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| View and understanding Event Logs and Service status |
| Alert Notifications |
| Monitoring Memory Usage/Processor/Disk Activity |
| Managing Files Access |
| Managing Disk and Data Storage |
| Implementing and Managing Printers And other Network
Resources |
| Issues related to local DNS |
| Managing Backups and Disaster Recovery (Assisting &
planning Backups) |
| Data Security & permission issues |
| Providing information about Driver Conflicts |
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